Returns & Refund Policy

At RUSTYQUESTGROVE, we are committed to ensuring your satisfaction with every purchase. This Returns & Refund Policy outlines your rights, eligibility criteria, and the process for requesting returns or refunds for products purchased through rustyquestgrove.com.

Policy Overview

• Clear eligibility guidelines
• Simple request process
• Transparent timelines
• Defined exclusions
• Dedicated customer support

Refund Eligibility

To qualify for a refund, items must be unused, in their original condition, and returned in the original packaging. Proof of purchase is required. Products must not show signs of wear, alteration, or damage caused by misuse.

Time Limits

Return requests must be submitted within 30 calendar days from the date of delivery. After this period, we may be unable to process a refund or exchange unless required by applicable consumer protection laws.

Conditions

Returned items will be inspected upon receipt. Refund approval is subject to verification of product condition. Shipping costs are non-refundable unless the return is due to an error on our part or a defective product.

Request Process

To initiate a return:

1. Contact our support team with your order number.
2. Provide a brief description of the reason for return.
3. Await return authorization and shipping instructions.
4. Ship the item within 7 days of approval.

Exclusions

Certain items may be non-returnable, including clearance products, personalized goods, and items marked as final sale. Digital downloads or gift cards are not eligible for refunds unless legally required.

Contact Us

For all return and refund inquiries, please contact:

RUSTYQUESTGROVE Customer Support
Email: support@rustyquestgrove.com
Response Time: Within 2 business days